return or Exchange Policy

At The Acadour, we take pride in offering premium home fragrance products designed to elevate the ambiance of your living space. Our commitment is to deliver the finest quality products. However, we understand that exceptional circumstances may arise. Please read our return and exchange policy carefully.

  1. Returns and Exchanges Policy:
  • Opened Merchandise: We regret to inform you that we cannot accept returns on opened merchandise. Once our products are opened, they cannot be repackaged or resold, ensuring the highest level of quality and safety for our customers.
  • Sale, Opened, or Used Products: We do not offer exchanges or refunds on any sale, opened, or used products.
  • Damage After Delivery: The Acadour is not responsible for any damage that occurs after delivery.
  1. Processing Time:
  • Please allow one to three weeks from the day you return your package for your request to be processed.
  • You will be contacted once your return is complete.
  1. Claims for Shortages or Damages:
  • All claims for shortages or damages must be reported to customer service on the day of delivery at [email protected].
  1. Eligibility for a Return:
  • You may be eligible for a return in the following cases:
    • There is a manufacturing or quality defect in the product.
    • If the wrong product is shipped to you.
  1. Return and Refund Process:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If your return or exchange is approved, we will provide you with detailed instructions on how to proceed.
  1. We do not accept returns or exchanges in the case of a change of mind.
  2. An order cannot be cancelled once it has been shipped OR after 24 hours of placing the order


We appreciate your understanding of our policy, which is designed to ensure the highest quality and safety standards for all our valued customers. If you believe you meet the eligibility criteria for a return or have any questions or concerns regarding our policy, please contact us at [email protected].


Thank you for choosing The Acadour to bring luxury and aroma to your home.